Return Policy

At Appliance Shark, your satisfaction is our top priority. Your purchase is backed by a 30-day product guarantee. Special care is taken to ensure each shipment is sent out properly packaged and 100% insured.
 
Cancelling your order:
If you cancel your order before your product(s) ship, you will not incur charges. If you wish to cancel your order after your product(s) have been shipped you will be charged a minimum 15% restocking fee as well as all applicable shipping costs, including the return shipping charge. Special Order Items cannot be cancelled.

 

• A minimum pick-up charge of $149.99, plus an additional charge for deliveries outside of our local delivery area, and a 25% restocking fee will be assessed on all appliance returns and exchanges.

 
Damage during delivery:
Customer shall not hold Appliance Shark liable for damage that is not recorded at the time of delivery. When our specialists complete your delivery, you will be asked to acknowledge the delivery with your signature. If there is a problem with your delivery, explain the problem in writing prior to signing. Your signature, without having written about a problem in delivery, means that you have accepted the appliance as delivered in good order, and that we have not damaged your property in any way during delivery.
 
Dealing with defective merchandise:
If you receive a product that is functionally defective, contact our store at (913)336-5400 or submit an online request within 30 days of purchase.
 
We will arrange to have your products serviced by an authorized technician (when applicable). Appliance Shark reserves the right to service and repair all defective merchandise prior to authorizing an exchange. If product is deemed irreparable by an authorized service technician, product will be exchanged at no additional cost to you.
 
 
In-store purchase return & exchange policy:
If a return is made for any reason other than damage or malfunction, a $149.99 pickup or delivery charge and a minimum 25% restocking fee may be assessed to each returned item. All special order items require a 50% nonrefundable deposit. All trim kits and custom panels are nonrefundable.

Note: In order to help us serve you better, please be ready to provide the model number and serial number of the unit you would like to return or exchange.

 

Shipping concerns:
How to handle shipping damage
All shipments sent out by Appliance Shark are insured. We strongly suggest that you inspect your product(s) thoroughly before accepting and signing for them.
 
Online Purchase:
Online purchase return & exchange policy: 30-day return / exchange guarantee
Fully crated product(s) complete with original box, packing materials, manuals and accessories may be returned and/or exchanged within 30 days of original ship date. A minimum 25% restocking fee will be assessed to each product and the customer will be responsible for all applicable shipping costs. Shipping costs could include, but are not limited to, services used to properly move, pack & return ship the original product. Free shipping promotions do not apply to returns/exchanges. Special Order Items, uncrated product(s), trim kits, custom panels and all other accessories are non-returnable.